How long will it take me to get my order?
For standard shipping, you should receive your order within 5 – 10 business days.
Where is Bernali Designs based?
Our office is located at 1 Meent street, Wellington Industrial Park, Western Cape.
Can you ship internationally or process international credit cards?
At this time, we do not offer international shipping and cannot accept credit cards from outside of the South Africa
How can I check the status of my order?
We will be sure to notify you when your order ships via email. You can also see the current status of your order here.
Can I cancel or change my order?
We begin processing orders as soon as they are placed, for this reason we are unable to cancel or make changes to orders. Returns can be initiated through our returns page.
How do I return my order?
Returns are accepted for all items within 30 days of purchase. Please visit our returns page to initiate the returns process.
What do I do if my order is damaged?
We are so sorry to hear that your order arrived in less than pristine condition! Please let us make it right. Our customer service team will be more than happy to assist with processing a replacement order or issuing a refund. You may contact our customer service team here.
I received the wrong goods, what do I do?
Although we strive for perfection, we are human and sometimes the wrong items are shipped from our warehouses. We are so sorry for any inconvenience this has caused, and our customer service team is here to help make things right. Please contact our customer service team via phone, email, or our contact us page, so that they can work to get you your goods as soon as possible.
Where can I find product sizing information?
Product sizing varies between different and styles. Product size information can be found toward the bottom of each product detail page. Unless otherwise specified sizing is in centimetres and is taken with the item lying flat.
How is the product made? Where do the materials come from?
Our products are made in our factory in Wellington, western cape. Everything from design initiation, product development, sourcing, manufacturing, and packaging is done inhouse. Our materials are sourced locally and about 50% of all materials we use are made in south Africa.
How do I contact your company if my question is not answered here?
Please contact our customer service team via phone, email, or our contact us page